Welcome on board
PT Neptune is an Indonesian company based in Bali which organises “surf trip adventures” in Indonesian waters. Our Company is Indonesian, French and Australian owned and under western management. Our head office is located in Bali.
Neptune Adventures
Currently we offer luxury surf trips with our Boat MV Quest 1 all around Indonesia. MV Quest 1 (ex Indies Trader 2) is a 21 meter long and 5.4 meter wide and has a draft of 2 meter. Our boat has four comfortable, air-conditioned twin cabins for total 8 guests. With up to a 14-day charter, trips generally depart from the city of Padang-West Sumatra.
Transfers
MV Quest 1 organizes pick up and drop off from your hotel or airport in Padang in comfortable mini buses, full air-conditioned to the location of our charter boat. Transfer in other locations can be arranged if necessary. Surf board and luggage transport will be arranged.
Our Terms and Conditions for the Surf Charter Service are the following“Quest 1” is a surf charter boat under Indonesian Flag which is 21 meters long, 5.4 meter wide, and weight 80.04 Tons. The 4 cabins facilitate two beds and TV each. Crews are one Indonesian captain, five crew members and a western Cook.
Our average surf trip includes 10, 11, 12 or 13 nights on MV Quest 1.
It started from departure day in the evening and will end on the arrival day early morning.
Shorten or extending the given trips in the schedule is possible due to availability. Other timing can be arranged on request.
The prices vary depending on different factors (trip length, early and late season).
Dates and rates available here.
Breakfast, lunch and dinner every day.
Beverage and snack at any time.
Additional guests (more than 8 passengers) are possible on request and to additional charges depend on arrangement between PT. Neptune and client.
If any special food or beverage is requested on the trip, please inform us in advance. Additional costs may appear.
Charters cancelled or cut short due to: guest illness (including seasickness), severe weather, guest emergencies or injuries, unforeseen mechanical malfunction, guest request to return early, or any other reason beyond the control of PT. Neptune.
For any injury, death, damage to equipment or personal property, or any other loss suffered during the surf charter.
Weather and swell conditions on your trip. The locations and number of spots visited on any charter will vary depending on surf and weather conditions as determined by the captain and discussed with the guests.
No refunds will be given for unfavorable surf or weather conditions.
Force majored or other events beyond the Company’s control, including but not limited to war, civil disturbance, fire, floods, weather, acts of God, acts of Government, strikes or industrial action.
The negligence, acts or omissions of any person contracted or employed by the Company to perform any duty or service.
The inability of the Company through circumstances beyond the Company’s control to comply with any special request relating to age, medical conditions, or physical disability of the client or any request for smoking or non smoking accommodation.
Any failure by the client to obtain a passport or visa or proper vaccinations.
The person or client being intoxicated or affected by drugs at the relevant time.
Problems of the guest caused by custom or immigration or other Indonesia Authorities is beyond the control of PT. Neptune.
Transportation of the guests further than to the next airport of the harbor of arrival or departure of the boat. To prior notice of 2 weeks before departure of the charter trip, additional further transportation can be arranged by PT. Neptune on request to additional charges.
To ensure all harbor clearance of Quest 1 and arrange all permits and paperwork for Indonesian Authorities the guest must send the passport copy of all passengers latest 2 weeks prior to departure to PT. Neptune.
This agreement is based on the law and regulation of the Republic of Indonesia and the location of responsible court is Denpasar Indonesia.
No date will be retain before we receive the deposit
Guest detail information form: Now that your dates are set and your payment is in we need to get some basic information from all of the members in your group. This information will be used to secure the necessary permits to allow you to travel in the Mentawai Islands or in other areas we are traveling. We require 4 weeks before departure following detailed information for every guest on Quest 1:
Passport Copy (passport must be valid minimum 6 month from date of entry in Indonesia by Immigration Law);
All flight ticket detail (please try to schedule the arrival of all group members about the same time in PADANG)
Copy of international travel insurance policy which covers medical evacuation (make sure that surfing not excluded in your policy)
Complete contact details of each member of the group (CHECK IN from will be provided)
Final payment: The balance of the total cost is to be paid no later than 60 days prior to departure (or at a later date as agreed in writing between PT. Neptune and the client). Failure by a client to pay the final payment balance by the due date will entitle the Company to cancel the booking whereupon the deposit paid by the client shall be forfeited to the Company.
Deposit payment and final payment will not be confirmed until an email confirming transfer has been received.
All transfer charges are to be to the clients account.
Please note that payments are to be made in only two transactions, deposit and final payment, no payments for individuals will be accepted.
Any cancellation made by the guest must be in writing. If the company receives the cancellation more than 90 days prior to departure deposit shall be refunded in half. Transfer charges are to be to the clients account.
In the opposite case less than 90 days prior to the departure, the company will not refund the deposit money.
In the event of cancellation of a trip by PT. Neptune, the company reserves the right to substitute a trip on another comparable boat on the same dates. In case the price will be cheaper, the price difference will be refunded. If a more expensive boat is substituted, no additional charges will apply.
Should a trip be cancelled for any reason by PT. Neptune and no alternative trip is available as described above, the guest will receive a full refund
Should a trip be cancelled for any reason by PT. Neptune during the journey or boat cannot continue the trip due to technical problems and no alternative boat is available to continue the Surf Adventure to same condition as mentioned above, the guest will receive a refund proportional to the days left of the Surf Adventure.
Surfing run down, decisions & daily routine
Depending of the guest preferences and surf level, Captain Raynul with consultation from Quest 1 onboard manager Andre Sickinger, will find the best possible spot for you to surf good and uncrowned waves. Of course we cannot influence the nature of the ocean, so if the swell conditions, wind and weather are not perfect, please understand the crew are highly experienced and will surley offer you the best advice for working with the conditions. We assure you we will do the best to make your trip on Quest 1 the ultimate surf experience.
On Quest 1, you will receive a daily swell and wind forecast from the wheelhouse internet downloads. Based on this information and depending on swell, wind and weather, Captain Raynul and Andre will decide the route of the boat under consideration and safety of the passengers, crew and boat. Andre will give advice to the captain with the input of the guests to match their preference and to make sure to find the best possible conditions for surfing. Swell reports, tide times and other daily information will be announced and updated by Andre on the information table in the galley.
Normally, after or even before breakfast the first surf is on. Depending on the location, the crew will take you by tin boat to the surf (line up). On signal or timing the tin boat pick up the surfer and bring them back on board. Depending on wave and weather conditions, you will most likely experience two or three surf sessions per day. If you do not get enough we are happy to drop you again! Usually lunch will be served after the mid-day session and dinner after sunset session. In between surfing and eating you can relax, watch a movie, play games, catch up on sleep or eat more food!
In the evening we mostly hang out inside or outside areas of the boat, have a few drinks, play poker, or relax and prepare for the next day.
Should you experience a day of poor quality surf conditions, prompt accurate decisions will be made to search for a new location. Additional activities such as fishing, snorkeling, spear fishing, exploration of nearby islands and villages are refreshing experiences, and the use of our SUP’s or Jet Ski is available.
Accommodation, Food & beverage
With a total of four comfortable cabins, each cabin offering two bunk beds. MV Quest 1 holds a total of eight guests on board. Each guest will be offered the opportunity to arrange who is sharing cabins with whom.
Should there be more than eight guests on your charter, our crew will create comfortable adjustments in the living room area of MV Quest 1. A total of two sofa/beds are available in the living room.
Daily Breakfast, Lunch, Dinner and Snacks, as well as all beverages (Fresh Drinking Water, Tea, Organic Espresso Coffee, Soft Drinks and Beer) are included in your charter.
Should you have serious dietry requirements, please advise Andre as he will do his very best to work with you throughout your charter.
Depending on availability, MV Quest 1 can offer a selection of imported wines, though as an additional cost. Please enquire with Andre about availability and pricing.
Cleaning schedule and procedures
On board of the MV Quest 1, it is our aim to offer you maximum comfort in an excellent clean and hygienic vessel. The crew’s routine is to keep the boat clean, well maintained organized. The daily cleaning schedule of all cabins, bathrooms, toilets and additional living areas of MV Quest 1 averages to approximatly 15hrs every day.
Please keep your personal items in the cabins and also in other areas of the boat organized, so it’s easier for the crew to maintain their daly routine.
The crew will provide you fresh towels, either for showering or after surfing everyday if and when needed, though lets work together on helping the environment. Less laundry is better for the ocean!
The lunch and dining table will be set on the main undercover deck area, where the crew will serve you fresh healthy nutritional meals and beverages.
Trash cans (rubbish bins) are positioned in all areas of the boat for your convenience and mother natures too.
Lifesavers
Should MV Quest 1 experience an emergency evaccuation, lifesaving buoys are available for all passengers and crew at several location points onboard the boat. MV Quest 1 crew are trained to remain calm and assist you to safety. Andre is also a certified surf lifesaver and has gained years of experience with addressing minor to extreme situations on land and sea. We’re sure he has a tail or two to tell, all with a positive outcome.
Life rafts
Quest 1 has two life inflatable life rafts on the top/navigation deck for emergency use only. The rafts are self-inflatable with an in-build Co2 cylinder. We follow strictly the yearly safety inspection of the harbor authorities and independent surveyor. The drafts are located in the big white barrels behind the wheelhouse next to the railing. Each one provides shelter, first aid kits, instant food, drinking water and rescue signal. It has a capacity to rescue up to 16 people. Captain Raynul, Andre and crew will give you an introduction of when and how to use them in case of an emergency.
Life buoy/ Lifebelt/ Lifesavers
Attached alongside the railings on the main top deck are several lifesaver bouys. Captain Raynul, Andre and crew will give you an of introduction when and how to use them in case of an emergency or a man over board.
First aid equipment
First aid equipment is readily available. Located in both the living room and in the wheelhouse. Captain Raynul and Andre are trained, qualified and highly experienced in first aid. They will assist with an immediate first aid response if needed.
MV Quest 1 is equipped with international standard SOS medical supplies in case of minor-medium injuries, illness or symptoms of sickness. Please check with either Captain Raynul or Andre for further information and/or assistance if required.
If professional medical assistance of a doctor or hospital is required by a guest or crew, Captain Raynul and Andre will arrange for the passenger to be evacuated with the utmost of care and comfort available. In this case, the evacuation must be financially covered by the passenger’s private travel/health insurance and must be approved by the insurance before making any further steps in the evacuation process. Otherwise the evecuating passenger/passengers will be liable to cover the costs of the evacuation.
PT Neptune will not be responsible for any evacuation costs and expenses of any passenger.
Snorkel equipment, fishing & spear guns
Snorkel equipment, fishing gear and spear guns are free of charge and can be used anytime after introduction by the crew, usually after discussing with Captain Raynul or Andre prior to use.
Tin boat
The transportation to all surf locations onboard the tin boat is available from MV Quest 1, As is all transportion to land excursions and or fishing is available as well. Please check with Captain Raynul or Andre about availability of the tin boat and the tin boat driver.
SUP(stand up paddle boards)
Quest 1 provides two SUP’s for rent on a daily basis for 50 US$/set. Please ask the Captain or Andre for introduction, and also be aware of the screw mechanism to release air pressure. Any mayor damage due to wrong handling or failure in following the instructions of MV Quest 1 crew while using will become the responsibility of the guest, therefore any damages will be your responsibility.
Jet Ski
MV Quest 1 also provides a Yamaha V700 two stroke jet ski for rent on a daily basis for 150 US$/day. Please ask the Captain or Andre for introduction and details of usage. To avoid any wrong handling, the captain and crew are to load, fill, wash and maintain the Jet ski. Precise instructions on how to operate the ski will be a provided. Any major damage due to wrong handling or failure to carry out the instructions of the crew, will be the responsibility of the guest.
Payment for any additional services
Payment for any additional services (if not booked and paid in advance), is to be paid in cash to the Captain Raynul or Andre. you will then receive a paid invoice statement.
Medical Evacuation
The travel insurance company of the passenger needs to be contacted before confirming any transportation for the passenger, to get the approval. Otherwise the passenger will be self-responsible for any costs and expenses of the evacuation and medical expenses.
If the insurance emergency contact can’t take over and organize the evacuation, Quest 1 can contact SOS international to help with the evacuation. In this case the insurance needs to confirm the cost coverage if Neptune Adventures or SOS international has to pay any expenses in advance.
The captain and crew as well as the office personal in Bali head office will do their best to organize and/ or support the evacuation. This way the passenger will get the best possible help available.
Emergency Drill: practicing of an evacuation or water rescue drill one-day for about one hour during the trip! If requested by the passengers or ordered by the captain and crew will perform a presentation of the usage of the jet ski, tin boat and other devises to make an effective demonstration of a water rescue, man over board scenario or similar. The Quest 1 crew can show their safety skills, so the passengers will feel secure and in good handy. The guests are able to participate or volunteer to assist. This can be also a good activity if no swell. This way the guests will be interested and may increase their knowledge of surf charter operations.
Communication protocol
Cell phones: usually “Simpati” network from Indonesian “Telkomsel” can catch some signal in different Quest 1 operation areas. At the Mentawais is barely impossible to make calls or send any text messages.
In Telos are more likely to get signal to text or even make some calls. Please check with the Captain or Andre for details on the areas.
Satellite Phones: Quest 1 has two satellite phones devises for emergency communication only. Private use by the guests is possible due to additional charges and by authorization and supervision of the captain. Receiving calls to guests is free of charge. Out going calls from “Iridium” satellite phone, 8 US$/minute and from “Byru” satellite phone, 5 US$/minute payable in cash to captain directly.
Internet via GPRS (cell phone network): Captain Raynul and Andre have an Internet modem which works with GPRS. In very some areas the signal is strong enough to use Internet.
Please check with the for details on the signal areas. Please arrange directly with them if you have an urgent need to use Internet.
Vessel information
Call Sign: YB.5350
Name of Yacht: QUEST 1
Year of Registration: 2011
Port of Registry: BENOA – INDONESIA
THE PARTICULARS OF THE SHIP ARE:
Number and type of engines: 2
Propulsion power: 404 K w
Name of manufacturer: SCANIA D112
Automated engine room: yes
Number of decks: 3
Length of overall: 21m, 10cm
Breadth Regulation 2 (3) ITC 69): 5m, 40cm
Moulded Depth Amidships to upper deck 2m, 50cm
Gross tonnage: 80.40tons
Type of ships: UTILITY
Year built: 1991
Construction Material: GRP
Name of builder: CHEOY LEE SHIPYARD Ltd
Place built: Hong Kong
